President - Terry Hawkins
Alexander & Preston – Chief Operating Officer
Mr. Hawkins began his professional career as Director for Instructional Communications for the University of Louisville. He then moved into the global renewable energy field for a number of years as President of McDonnell Douglas Energy Systems. Leaving energy for a private law practice, he represented a number of commercial clients including General Electric. That representation grew into a management assignment as General Manager of Warranty Management for GE Consumer and Industrial. When that business was sold to Assurant Solutions, Mr. Hawkins accepted a position with Assurant as Director for Extended Warranty. In mid-2010, he opened a private law practice and provides consulting services in the extended warranty and specialty insurance business.
He has a degree in General Science from Indiana University and a Juris Doctor from the University of Louisville. Mr. Hawkins is a member of the Kentucky Bar Association and is licensed to practice law in Kentucky.
Vice President - Jimmy Bynum
Alexander & Preston - President
Prior to forming Alexander & Preston, Jimmy was Global Marketing Manager for Cat Financial Insurance Services, a position he held from January 2013 – October 2014. The Nashville, Tennessee based company provides risk management solutions for Caterpillar, its dealers, their customers and original equipment manufacturers.
Since joining Cat Financial in 2003, Jimmy held leadership roles in Nashville in Claims and Loss Control and Business Development. From 2006-2009, he served as Managing Director for the company’s Asia Pacific region, based in Singapore. During that three-year assignment, he successfully established Caterpillar’s Extended Protection Programs in China and Southeast Asia.
Jimmy holds a B.S. degree in Business Administration from the University of Mississippi.
Secretary - Paul Wojcicki
Segal McCambridge Singer & Mahoney - Partner
Paul Wojcicki, a shareholder of the Chicago-based law firm Segal McCambridge Singer & Mahoney, Ltd., leads the firm’s warranty and appellate sub-groups. Since 1990, Paul has defended over 700 consumer and commercial warranty actions in trial and appellate courts throughout the country. Paul also counsels companies on warranty and extended warranty management, administration, and regulatory compliance issues. In addition to his role on the GWSCA Board, Paul serves on the organization’s training committee, manages and writes for www.drivingvalue.com, and warranty and service contract blog, and regularly writes and speaks on warranty and service contract topics before industry groups, including the Warranty Chain Management Conference (WCM), Auto Industry Action Group (AIAG), the Recreational Vehicle Industry Association (RVIA) and the Institute of Electrical and Electronics Engineers (IEEE). Paul has organized and moderated conferences and seminars on warranty and other products liability-related topics. Paul received his undergraduate degree in English at Columbia University in New York and his law degree at the DePaul University College of Law in Chicago.
Treasurer - Greg Spraker
SAS – National Account Director
Greg is a charter member of GWSCA (formally known as IWCM.Org) and has been the Treasurer since inception. Greg is a National Account Director at SAS Institute Inc. Greg has over 20 years’ experience in Engineering, Operations and Sales with specific experience in the following industries: Telecommunications, Energy, Aerospace, Industrial Controls, Medical Devices, Consumer Goods and the Construction/Engineering Industry. He consults with corporations that are seeking to optimize their use of technology to drive automation and efficiency into their business processes. He is a Certified Reliability Engineer, a past member of the Society for Professional Engineers of Virginia and holds Bachelor and Master’s degrees in Electrical Engineering from North Carolina State University.
Director - Mark Alexander
John Deere – Manager Warranty Administration Construction & Forestry
Mark Alexander is the Manager of Warranty Administration and Service Development for John Deere Construction & Forestry, a position he’s held since 2007. His responsibilities include managing C&F’s global warranty policies and procedures, extended warranty offerings, and product improvement programs. Since 2012 he has also been responsible for developing dealer service solutions such as remote machine diagnostics and prognostics. Previous responsibilities include management roles in the areas of Reliability Analysis, Manufacturing Operations, and Supply Management. Mark’s formal education includes a MBA from the University of Iowa, a MS in Mechanical Engineering from the University
Director - Michael Bailey
Superior Warranty - President
Mr. Bailey is the President of Superior Warranty Consulting Services and has worked in the Extended Service Contract industry for over 25 years supporting Manufacturers, Retailers, TPAs, Insurers, Technology Providers and Marketing Groups. Superior Warranty provides hands on industry experience to companies who are developing or improving ESC programs in the Major Appliance, CE, Mobility, HVAC, Automotive, Furniture and Home Warranty industries.
Director - Josh Becker
SAS – Client Director
Josh Becker is currently a Client Director with SAS Institute, Inc., focused primarily on developing and delivering strategies to advance analytical maturity within SAS’s industrial manufacturing account. Prior to this current role, Josh was Principal Solutions Architect & Industry Consultant in the Global Manufacturing and Supply Chain Practice, specializing in Quality and After-Market Service solutions. His primary responsibilities included the design and deployment of analytical solutions that help manufacturers solve their supply chain business problems, specializing in the areas of production optimization, product quality, asset maintenance and after-market service. He continues to provide domain leadership for all quality, reliability, and warranty related solutions as well as leading strategic assessments, business case development and proof of value activities.
Prior to joining SAS, Josh was the Manager of Reliability Engineering for Sub-Zero Wolf Inc. for eleven years. His core responsibilities included reliability improvement, reliability assurance, and statistical analysis of warranty and call center data. He developed several corporate reporting tools designed to disseminate reliability data throughout the organization and empower employees to make reliability conscious decisions from the shop floor the boardroom. He was also the system architect of the organization's first warranty analysis and service incidence rate tracking system. He oversaw a large scale implementation of SAS Warranty Analysis and SAS Enterprise Miner, as well as major version upgrade to that system during his tenure. He holds a BS in Mechanical Engineering from the University of Wisconsin – Madison, an MBA in Technology Management. In addition, Josh is a Certified Reliability Engineer through the American Society for Quality (ASQ) and an active board member of the Global Warranty and Service Contract Association (GWSCA).
Director - William Eliason
Oracle – Global Warranty Financial Controller
As a Global Warranty Financial Controller William has been working with Oracle’s Warranty Finance Accounting for about eight years and got a great experience in the subject. William does regular Financial analysis of Oracles Warranty and Service Contract offerings. He has been a presenter at the WCM conference for many years. William were one of the resources that provided the Finance Training Material for IWCM. He did put a lot of effort there and showed that he delivers results.
William holds a BS degree in Business Administration and an MBA degree
Director - Heather Gray
Clyde & Co LLP's - Partner
Heather Gray is a partner in Clyde & Co LLP's Toronto office, practicing in the firm's Insurance and Insurance Regulatory Groups. Heather specializes on issues affecting the insurance industry from provincial and federal regulatory matters and intermediary licensing to product design and development for insurers, agencies, brokerages, third party administrators and service contract providers. She also regularly provides coverage advice and litigation support to insurers and policyholders in a broad range of areas, including commercial general liability, financial and professional services and directors' and officers' insurance. Heather's experience with both business and claims issues enable her to provide unique insight to her insurance industry clients.
Heather regularly presents on a wide range of insurance issues including coverage, indemnity and insurance requirements in commercial agreements, and the regulatory landscape affecting the sale of insurance and extended warranty products in Canada.
Heather was appointed to the Board of the Global Warranty and Service Contract Association in 2014.
Director - Kjell Hammarstrom
Oracle – Senior Warranty Cost Program Manager
Mr Hammarstrom is the Senior Warranty Cost Program Manager at Oracle and is responsible for estimate Warranty Cost for Oracle’s New Hardware Products and is frequently engaged in Warranty Cost reduction programs.
Kjell has spent most of his career in the IT industry and during the last 19 years with Oracle. He had different Management roles in the Support Organizations Global Supply Chain before he was appointed Warranty Cost Program Manager. He has made numerous presentations at Warranty Chain Management Conferences and was one of the co-founder of the Institute of Warranty Chain Management which later was transformed to GWSCA. He studied Logistics Management at Schartau Business School and Business Economics at Stockholm University.
Director - Sean Hicks
New Leaf Service Contracts, LLC. – Co-Founder and CEO
Currently, Sean Hicks is the co-founder and CEO of New Leaf Service Contracts LLC. New Leaf was founded in 2010 to bring innovation to the service contact industry and to help independents and regional retailers to compete against the big box retailers. Prior to New Leaf, Sean was President of Warrentech Consumer Product Services, Inc. Before joining Warrentech, Sean was in retail service with Montgomery Ward and Sears.Aleem Lakhani
Director - Dan Hulkower
After – Senior Vice President Business Development
Dan Hulkower joined After in January of 2015 as SVP of Business Development and is focused on broadening the company’s reach into new industries. Dan has a 30 year history of driving profitable growth in multiple industries. Most recently he was with NEW/Asurion as Vice President/General Manager of Client Services, overseeing the maintenance of existing revenue accounts. Previous to that Dan headed the company's new business development division, where he was instrumental in acquiring many key accounts, including DIRECTV, Best Buy, Kmart, OfficeMax, Whitehall Jewelers, Amazon.com, JC Penney, Home Shopping Network, and Tractor Supply Company.
Prior to joining NEW/Asurion, Dan was National Sales Manager of Herculite Products, Inc., manufacturers of industrial textiles in York, Pennsylvania.
Dan is a graduate of Lehigh University, where he earned a bachelor's degree in Marketing.
Director - Frank Kozlowski
Kohler – Warranty Technical Analyst
Frank has worked in the customer service and warranty field for nearly 40 years. The last 33 years have been with the Kohler Co Engine Division Warranty and Customer Service Department. Have assisted in the design and development of 4 warranty systems with the latest being an Internet based 24/7 live transactional system. Frank has supported the Warranty Chain Management Conference for many years, and has participated as a subject matter speaker at numerous past conferences. With many years of warranty experience Frank brings valuable insight to the overall Warranty functions and support of the GWSCA.
Director - Aleem Lakhani
AMT Warranty – Executive Vice President
Aleem Lakhani is Executive Vice President of AMT Warranty Corporation and AmTrust North America, Specialty Risk Solutions Division. He joined AmTrust Group in 2003 and established the administrative practice for Extended Warranty in consumer goods, including contact solutions, information technology, operations, account management and sales support. Pursuant to the acquisition of Warrantech, Aleem served as the Chief Operating Office and then Chief Innovation Officer. The latter role included identifying programs and practices to help clients improve program and revenue performance. Today, Aleem is the global account executive for Microsoft and Microsoft Mobile (formerly known as NOKIA), spearheading Microsoft’s extended warranty program in more than 60 countries. In addition to developing skills pertaining to global insurance, compliance and operations. Prior to joining AmTrust Group, Aleem held executive management positions with other warranty companies specializing in system engineering, business process engineering and advanced business analytics. Aleem Lakhani holds several advanced degrees and qualifications specializing in empirical methods and supply chain management from institutions such as McGill University, University of Michigan and MIT.
Director - Don Larsen
American Guardian – Assistant Vice President of Asset Management
Don brings almost 40 years of combined experience from the service side of the franchised new car dealership and the VSC industries. He works for American Guardian Warranty Services, Inc. in the capacity of Assistant Vice President of Asset Management analyzing dealer/client loss experience in order to create rehabilitation plans to make an account profitable. He also works with internal administrative departments to develop and implement quality assurance processes and measures. He has worked with a number of service contract administrators over the years either as a direct employee or in the role of consultant. Don has also been a presenter/panel moderator at a number of industry conferences and has authored a several articles published in Providers & Administrators (P&A) magazine
Director - Brent Lehman
Willis Towers Watson – Regional Head (Australasia) — Affinity & Commercial
Brent began in the insurance industry in 1991 with Royal & Sun Alliance, and during his eight years undertook various roles in the business from property underwriting to business & product development. In 1998 he began a five year term with Caterpillar of Australia where he managed several dealer and customer insurance programs throughout the broader Asia Pacific Region, ranging from physical loss or damage and warranty through to corporate property and casualty programs. Brent joined his current employer – Willis Towers Watson, in 2003 as a Client Manager in their Corporate Accounts Team. Since his time with Willis Towers Watson, Brent has been involved in several client relationship and product development roles across multiple global locations, taken on general management and people leadership roles encompassing both individual business units and geographic locations, and more recently was appointed as Australasian Regional Head of the Affinity & Commercial Business Unit.
Director - Patrick Scheen
AccentFx - CEO
Patrick brings 20+ years of domestic and international experience in database marketing, channel integration, customer experience design, and contact center consulting. Prior to leading Accentf(x), Patrick held a number of C-level roles at ACCENT Marketing Services, a $100MM integrated marketing and customer engagement agency - including COO, CMO and EVP client engagement. In late 2012, Patrick led Accentf(x)’s spin out from ACCENT, allowing both companies to focus on their core competencies – Accentf(x) on direct/database marketing and ACCENT on contact center outsourcing.
Prior to joining ACCENT, Scheen spent ten years at Digitas, a leading integrated direct/digital marketing agency and strategy consulting firm based in New York.
His career background includes marketing strategy, execution and consulting for Fortune 100 clients including AT&T, Whirlpool, Sprint, FedEx, GM, American Express, Best Buy, The Home Depot, Panasonic, Samsung, ASUS, VIZIO, Humana, British Telecom and Kingfisher. Additionally, Patrick has led numerous consulting engagements to support marketing, channel and technology optimization.
Scheen earned a bachelor’s degree in Marketing from the University of Kentucky.
Director - Susan Sweetman
Gustave A Larson – Accounts Payable & Warranty Manager
Ms. Sweetman is Accounts Payable and Warranty Manager at the Gustave A Larson Company. She has been with the company for 10+ years. Susan has been in the Accounts Payable field for 20+ years and in the warranty and service contract field for the last 5 years. She has taken on the challenge of improving the service of the warranty department. Susan recently received her CAPP certification.
In her spare time she likes to read, bike, watch auto racing and spend time with her 3 grandchildren.
Director - Aaron E. Lunt
Aaron manages the North American department responsible for rate and form filings, producer and adjuster licensing, market conduct exams & inquiries, commercial policy issuance, new law and regulation intake and analysis, government affairs support, compliance testing, marketing/advertising materials review and regulatory legal guidance. In addition, Aaron is involved in a variety of strategic and operational initiatives that span across the organization, globally.
Prior to joining TWG, Aaron spent over 5 years with Zurich, North America, based in Schaumburg, Illinois, most recently serving as their Vice President of Laws, Regulations and Public Policy Support. In that capacity, Aaron led a department responsible for a spectrum of insurance regulatory issues relating to the Dodd-Frank Wall Street Reform & Consumer Protection Act, the Terrorism Risk Insurance Act, large commercial deregulation, regulatory requirements review and new law and regulation analysis and implementation support.
Aaron is an Illinois licensed attorney and also holds the Chartered Property and Casualty Underwriter (“CPCU”) and Associate in Reinsurance (“ARe”) designations. Aaron is a member of the CPCU Society’s Leadership Council (2016-2019) and recently concluded a three-year term as the Chairman of the Regulatory & Legislative Interest Group. Also, Aaron previously served as a Director for the Chicago Northwest Suburban Chapter and is a current member of the Chicago Chapter. Aaron has also been recently elected to serve a three-year term on the Board for the Global Warranty & Service Contract Association.
In addition to Aaron’s passion for politics, reading and music (favorite band is Dave Matthews Band!), his fondest moments are spending time with his wife, Nadia, and three young boys.