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Service Blues: Effectively Managing the Multi-Billion Dollar Threat Service Blues: Effectively Managing the Multi-Billion Dollar Threat

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Date added: 07/23/2012
Date modified: 07/23/2012
Filesize: 3.86 MB
Downloads: 1246

Complete title: "Service Blues: Effectively Managing the Multi-Billion Dollar Threat from Product Warranty and Support Abuse."

"Our analysis is intended to expose the multi-billion dollar threat arising from entitlement abuse, and more importantly, provide tools and insights to help manufacturers implement practical mechanisms to prevent or detect entitlement fraud—while maintaining the level of service delivery demanded by customers."

Author: PriceWaterhouseCoopers LLP